YOUR MOST FREQUENTLY ASKED QUESTIONS
Find the answers to your most frequently asked questions about our products and services. Visit this page for detailed information, practical tips, and solutions to common problems.

GENERAL QUESTIONS

What types of products do you offer?
Retro gaming consoles: Perfect for reliving your favorite retro games.
Accessories: Replacement controllers compatible with our consoles.
SD cards: Ideal for replacing the ones used in our consoles.
Other various accessories: USB hubs, SD card readers, and much more to complete your experience.

How can I contact customer service?
We are available 24/7 via email at retro-max8@retro-max8.com. We will respond within 24 hours.
You can also contact us Monday through Friday via Messenger from 2 PM to 8 PM, with an average response time of 15 minutes.

 

Are your products guaranteed?
Yes, all our products are guaranteed for 2 years. If you experience a problem with one of your products, please contact us and provide:
A short video detailing the problem,
Your order number and your name,
Our team will assist you in resolving the problem as quickly as possible.

Can I track my order in real time?
As soon as your order has been shipped, you will receive an email with the tracking number.
You can then track your order using the link in your tracking email or directly on the carrier's website: https://retro-max8.com/apps/17TRACK .Remember to have your tracking number handy to access the information.

RETURNS AND REFUNDS
What should I do if my product arrived damaged or defective?
If your product arrived damaged or defective, please contact us immediately, providing photos or a video of the product and your order number. We will arrange a return at our expense and proceed with an exchange or refund depending on the situation.

What is your return policy?
We offer a 14-day money-back guarantee. For more information, please see our Shipping & Returns page.

How do I return or exchange an item?
If the product is defective, we will send you a return label at our expense to retrieve the defective product and proceed with the exchange.
For returns under the "satisfaction guaranteed or your money back" warranty, return shipping costs are your responsibility.

Do you offer discounts or special offers?
We regularly offer discounts and special offers. To make sure you don't miss out, subscribe to our newsletter or follow us on social media to stay informed about the latest promotions and exclusive offers.

How can I subscribe to your newsletter to receive promotions?
Simply register by following this link: Subscribe to the newsletter. You will then receive our promotions and special offers directly by email.

Do you have a loyalty program or rewards for regular customers?
We offer a 15% discount to all our customers from their very first purchase, valid for life on all our products.
It's our way of thanking you for your trust!